Cancellation Policy
This policy applies to direct bookings made through the website. Bookings via Airbnb, Booking.com or other channels follow each platform's own rules.
Low, mid and high season
| Notice given | Outcome |
|---|---|
| 30 days or more before check-in | Full refund |
| Between 15 and 29 days before check-in | 50% refund |
| Less than 15 days before check-in | No refund |
Christmas
| Notice given | Outcome |
|---|---|
| 60 days or more before check-in | Full refund |
| Between 30 and 59 days before check-in | 50% refund |
| Less than 30 days before check-in | No refund |
New Year's & Carnival
| Notice given | Outcome |
|---|---|
| 90 days or more before check-in | 70% refund |
| Between 61 and 89 days before check-in | 50% refund |
| 60 days or less before check-in | No refund |
No-show
No-show: no refund.
Early departure
Early departure: no refund for unused nights.
Rescheduling & credit
When rescheduling is possible, the owner may offer credit toward a new stay, subject to availability, rate difference and prior approval. Credit is not granted automatically.
Exceptional cases
Documented exceptional circumstances may be assessed individually, without creating an obligation to refund or a precedent for future bookings.
This policy is the baseline approved by the owner. Legal review is recommended before final publication, and it should be incorporated into the Terms & Conditions with explicit guest acceptance at booking.